Refund Policy

1. Scope

This Policy applies to virtual staging services ordered at stageconcierge.com and operated by StageConcierge.

2. When Refunds Are Available

(a) Before work begins. If you request a refund before we have started staging your photos, you are entitled to a full refund of the fee, no questions asked. "Before work begins" means before a staging artist or staging workflow has been assigned to your order.

(b) Work in progress. If you request a refund after we have started but before the first round of staged images is generated, we will refund 50% of the fee, reflecting the time and resources already invested in your order.

(c) After delivery. Once we have delivered staged images to you, fees are non-refundable except as described in Sections 3 and 4 below. Our revision policy governs changes to delivered work.

3. Our Fault

You are entitled to a full refund, regardless of when you request it, if:

• We fail to deliver the first round of staged images within two business days of receiving all required photos and any clarifications needed to begin work, due to a failure on our end.
• We deliver images that materially depart from the package you purchased.
• We are unable to process your photos for technical reasons.

4. Dissatisfaction

Every order includes up to three structured revision rounds with your account manager. If you are still not satisfied after the third round, you receive a full refund. No forms, no phone tag, no questions.

5. How to Request a Refund

Email hello@stageconcierge.com with your order reference. We respond within one business day and process approved refunds to the original payment method within five to ten business days, depending on your bank.

6. Retainer Plans

The Concierge Retainer is billed monthly at $1,250 and covers up to five listings per month. Unused listings do not roll over. You may cancel with 30 days' notice; your plan remains active through the end of the notice period. Monthly fees already billed for completed listings are not refundable, and individual listings within a retainer are still covered by Sections 3 and 4.

7. Changes to This Policy

We may update this Policy from time to time. The version in effect on the date you place your order governs that order.